Privacy Policy
Last updated: April 2026
1. Introduction
Rewards4Earth Pty Ltd ("we", "us", "our") operates the EarthPoints platform, including the EarthPoints mobile application and the website townsvillepoints.com. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information. By using our platform, you consent to the practices described in this policy. For questions or concerns, contact us at info@townsvillepoints.com.
2. Information We Collect
We may collect the following types of personal information: your name, email address, phone number, and postal address; payment card details (processed and stored securely via our third-party payment partners — we do not store full card numbers on our servers); transaction data from purchases made at participating businesses or via gift card purchases; device information, IP address, and usage data when you interact with our app or website; your nominated community organisation (club, charity, church, school, or not-for-profit); and any other information you voluntarily provide through our contact forms, surveys, or correspondence.
3. How We Use Your Information
We use your personal information to: operate and maintain your EarthPoints account and digital wallet; process transactions, issue Earth Points, and distribute rewards; allocate funds to your nominated community organisation and the Earth Rewards Foundation; send you transaction confirmations, account updates, and service-related notifications; improve our platform, develop new features, and conduct internal analytics; comply with legal obligations and enforce our Terms of Service; and respond to your enquiries and provide customer support. We will not use your personal information for purposes unrelated to our services without your consent.
4. How We Share Your Information
We may share your personal information with: participating businesses, solely to the extent necessary to process card-linked transactions and issue rewards; our payment processing partners, who handle card-linking and transaction verification using bank-level encryption (AES-256); your nominated community organisation, limited to aggregated contribution data (we do not share your personal details with these organisations without your consent); service providers who assist with hosting, analytics, email delivery, and customer support, under strict confidentiality agreements; and regulatory authorities, law enforcement, or legal advisors where required by law or to protect our rights. We do not sell your personal information to third parties.
5. Data Storage and Security
Your personal information is stored on secure servers located in Australia and/or with reputable international cloud service providers who comply with Australian data protection standards. We implement industry-standard security measures including encryption in transit (TLS) and at rest (AES-256), access controls, and regular security audits. Transaction records are maintained on a private distributed ledger for transparency and integrity. While we take all reasonable steps to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
6. Your Rights
Under the Australian Privacy Principles, you have the right to: access the personal information we hold about you; request correction of inaccurate or outdated information; request deletion of your personal information, subject to legal retention requirements; opt out of marketing communications at any time; and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached. To exercise any of these rights, contact us at info@townsvillepoints.com. We will respond within 30 days.
7. Cookies and Tracking
Our website and app may use cookies, pixels, and similar technologies to improve your experience. For full details, please refer to our Cookie Policy at townsvillepoints.com/cookies.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
9. Children's Privacy
Our platform is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at info@townsvillepoints.com and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via the app, our website, or by email. Continued use of the platform after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: Rewards4Earth Pty Ltd Email: info@townsvillepoints.com Location: Townsville, Queensland, Australia Website: townsvillepoints.com